RETURN & EXCHANGE POLICY

In-Store Purchases

Items purchased in stores must be returned or exchanged at a store location, within 30 days of purchase. Items purchased in-store may not be mailed back to us for return or exchange. All returns and exchanges require an original store receipt.

Items returned at a store location may be exchanged for new merchandise, Store Credit, or refunded to the original payment method used (such as a credit card). The refund type will depend on the original payment method used.

If you are returning a gift and do not want a refund on original payment method, you may request for a refund via Store Credit.

All returned merchandise must be unworn, unopened, and undamaged with the original ticketing and tags attached. We do not accept returns for soiled or washed merchandise.

Merchandise tagged as "Special Occasion," "As-Is," or "Clearance" is final sale and may not be returned or exchanged.

Items purchased at a Motherhood Maternity or Destination Maternity store may not be returned to our leased locations within Macy's, Boscov's, or Gordman's.

Online & Telephone Purchases

There are 2 options available for returning or exchanging online and telephone orders.

Option 1: Return or Exchange at a Store

Returns and exchanges can be made with your original invoice or a copy of your e-mail shipping confirmation within 30 days of the date of delivery.

Merchandise must be unworn and have original tickets and tags attached.

Merchandise tagged as "Special Occasion," "As-Is," or "Clearance" are final sale and may not be returned or exchanged.

Refunds will be issued to the original form of payment.

Returns and exchanges are not accepted in leased locations that carry our brands (Macy's, Boscov's, or Gordman's) or in our Canadian store locations.

Merchandise purchased online from Macys.com or Amazon.com must be returned and exchanged through Macys.com and Amazon.com.

Option 2: Return or Exchange by Mail

You may return or exchange items via mail for a full refund to the original form of payment, excluding shipping charges within 30 days of the date of delivery.

The merchandise must be unworn and have original tickets and/or tags attached.

Merchandise tagged as "Special Occasion," "As-Is," or "Clearance" are final sale and may not be returned or exchanged.

When exchanging, the return is processed first, and a refund is issued back to the original payment method used on the order. Next, a new exchange order is placed and your card is recharged for same amount.

Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached.

All payments where the original purchase was split between a gift card(s) and a credit card will receive a refund first to the original gift card(s) used. The remainder of the refund will be issued to the credit card.

Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned unwanted items.

Returning Your Online Purchase

Print a Blank Return/Exchange Form

  1. Please complete this form in its entirety.
  2. Detach the bottom portion of the form, and place on the outside of your return package.
  3. Send your return in a sturdy box or envelope to the following address:

    Destination Maternity Corporation
    Attn: Returns Department
    1000 John Galt Way
    Burlington, NJ 08016-2140

Gift Card Orders

All returned orders that have been paid using a gift card will be refunded to the original gift card.

All split payment orders—where a gift card was used and remaining balance was paid via credit card or Paypal account—will receive a refund credit to the gift card first until the full amount of that gift card is refunded. Then, the remainder of the refund will be issued to the other payment method used on the order.

If an exchange is requested, the refunded gift card will be used to fulfill the new order, as long as a balance remains on the gift card. If the exchange order exceeds the amount available on the refunded gift card, the credit card used on the original order (if multiple payments were used) will be billed with the additional funds needed to complete the exchange order.

If you make a return and no longer have the original gift card, please all Customer Service at 1-800-4MOMTOBE (1-800-466-6223) to receive the original gift card number for future online orders only. Please note that our store locations do not accept gift cards where the physical card is not present at the point of purchase.

PayPal Purchases

Returns and exchanges on orders using PayPal as the payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.

PayPal returns are processed through our system as standard returns. Once a return has been processed, the Paypal account used for the original purchase is refunded within 1-2 business days.

Currently, we do not process exchange orders for items purchased using Paypal. If you wish to exchange an item purchased with PayPal, you must return your item using one of the standard online order return methods listed above, then place a new order.

You may contact Customer Service with payment information and we will gladly place your exchange order for you with free shipping. If the new order will be paid with Paypal, complete the order first, and then contact Customer Service with the order number to have your shipping fees waived.

Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account.

Amazon Purchases

Returns and exchanges on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.

Amazon returns are processed through our system as standard returns. Once a return has been processed, the refund is credited directly through Amazon.com to the payment used on their website within 24-48 hours of processing at our facility.

Currently, we do not process exchange orders for items purchased on Amazon. If you wish to exchange an item purchased on Amazon.com, you must return your item using one of the standard online order return methods listed above, then place a new order.

You may contact Customer Service with payment information and we will gladly place your exchange order for you with free shipping. If the new order will be purchased on Amazon.com, complete the order first, and then contact Customer Service with the order number to have your shipping fees waived.

Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.

International Checkout Orders

Please note that our partner, International Checkout, coordinates your online order and is responsible for returns and exchanges related to your international order.

Orders made through International Checkout cannot be returned to any of our store locations or our postal return address.

For returns and exchanges, contact International Checkout directly.

International Checkout Customer Service

Email: support@internationalcheckout.com

Telephone Customer Service Hours: 8:00 a.m.- 6:00 p.m. PST

US Telephone: +001.310.601.8196
UK Telephone: +44.20.8133.2436
Australia Telephone: +61.28003.4685
Germany Telephone: +49.618.530.9342
Sweden Telephone: +46.4069.35779
Ireland Telephone: +01.443.3715
New Zealand Telephone: +09.889.0408

Additional Questions

For additional questions, please contact Customer Service online or call 1-800-4MOMTOBE (1-800-466-6223) by telephone, 9:00 a.m. ET until 12:00 a.m. ET, 7 days a week.