RETURN & EXCHANGE POLICY
Items purchased in stores must be returned or exchanged at a store location, within 30 days of purchase. Returns and exchanges are accepted at all of our Destination Maternity®, A Pea in the Pod® or Motherhood Maternity® stores. Items purchased in-store may not be mailed back to us for return or exchange. All returns and exchanges require an original store receipt.
Items returned at a store location may be exchanged for new merchandise, Store Credit, or refunded to the original payment method.
If you are returning a gift and do not want a refund on original payment method, you may request a Store Credit.
All returned merchandise must be unworn, unopened, and undamaged with the original ticketing and tags attached. We do not accept returns for soiled or washed merchandise.
Items purchased at a A Pea in the Pod, Motherhood Maternity or Destination Maternity store may not be returned to our leased locations within Macy's, Buy Buy Baby, or Boscov's.
Online & Telephone Purchases
There are 2 options available for returning items purchased from this website.
Option 1: Return or Exchange at a Store
- Returns and exchanges are accepted at all of our Destination Maternity®, A Pea in the Pod® or Motherhood Maternity® stores.
Returns and exchanges require your original packing slip or a copy of your e-mail shipping confirmation dated within 30 days of the date of delivery.
Merchandise must be unworn and have original tickets and tags attached.
Refunds will be issued to the original form of payment.
Returns and exchanges are not accepted in leased locations that carry our brands (Macy's, Buy Buy Baby, or Boscov's) or in our Canadian store locations.
Merchandise purchased online from Macys.com or Amazon.com must be returned by mail. Exchanges are not available.
Option 2: Return by Mail
You may return items via mail for a full refund to the original form of payment, excluding shipping charges, postmarked within 30 days of the date of delivery. We do not offer exchanges, items must be returned and new orders placed.
The merchandise must be unworn and have original tickets and/or tags attached.
We cannot process exchanges. A new order must be placed either on our website or via our 800 number.
Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached.
Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned unwanted items.
Returning Your Online Purchase
- Please complete this form in its entirety.
- Include the return form in the package.
- Send your return to the following address:
Destination Maternity Corporation
Attn: Returns Department
1000 John Galt Way
Burlington, NJ 08016-2140
Refunds: Gift Card Used as Full or Partial Payment
All returned orders that have been paid using a gift card will be refunded to a new electronic gift card. The new electronic gift card will be issued and emailed to you.
All split tender payments will receive a refund first to the credit card and then to a new electronic gift card.
Returns and exchanges on orders using PayPal as the payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.
PayPal returns are processed through our system as standard returns. Once a return has been processed, the Paypal account used for the original purchase is refunded within 1-2 business days.
We cannot process exchanges using PayPal. If you wish to exchange an item purchased with PayPal, you must return your item using one of the standard online order return methods listed above, then place a new order.
Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account.
Returns on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.
Amazon returns are processed through our system as standard returns. Amazon orders cannot be returned to the store. Once a return has been processed, the refund is credited directly through Amazon.com to the payment used on their website within 24-48 hours of processing at our facility.
We cannot process exchanges for Amazon orders. If you wish to exchange an item purchased on Amazon.com, you must return your item using one of the standard online order return methods listed above, then place a new order.
Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.
The client has three days from the date of the initial purchase to cancel this commitment and have the purchase refunded. After 3 days, all payments are non-refundable. The client must cancel by phone at 800-807-1867. Additional time is $65 per half hour, per professional.
For additional questions, please contact Customer Service online or call 1-800-4MOM2BE (1-800-466-6223) by telephone,
Our hours are Monday to Friday: 9:00am to 8:00pm EST; Saturday & Sunday: 10:00am to 7:00pm EST.